What's included

• Professional and fully licensed driver
• Modern, clean and comfortable vehicle
• Assistance and support from the departure point to the final destination
• Driver waiting at the airport within a reasonable time frame
• Standard luggage included
• Mandatory passenger insurance
• Short stops for basic needs, upon request
• Door-to-door service

What's not included

• X Extended waiting time beyond the agreed limit
• X Additional or oversized luggage (e.g., sports equipment) without prior notice
• X Special requests that modify the original itinerary
• X Tourist guide services (unless booked as an extra)
• X Entrance fees to monuments, parks or tourist attractions
• X Meal costs or any personal expenses of passengers
• X Child seats without prior request
• X Trips outside the agreed route without an updated quote

Know before you go

1. Reservation confirmation

Make sure you have received the confirmation by email, including all details: date, time, number of passengers, addresses, and contact phone number.

2. Pick-up location

Know exactly where the driver will pick you up — at the airport, hotel, or another pre-agreed location.

3. Included waiting time

Check the included free waiting time. There is usually a limit, especially at airports.

4. Allowed luggage

Confirm the quantity and size of luggage included in the service to avoid extra charges.

5. Driver or company contact

Keep the contact information handy in case you need to report delays or make any changes.

6. Child seats

If you need a baby seat or booster, request it in advance to ensure availability.

7. Changes or cancellations

Check the company’s policy — until when you can change or cancel without additional costs.

8. Flight delays

For airport transfers, verify if the company monitors flights and if waiting for delays is included.

9. Defined itinerary

The driver will follow the agreed itinerary. Significant changes may result in an updated price.

10. Payment and receipt/invoice

Confirm the accepted payment methods and request a receipt or invoice if needed for personal or business purposes.

Not suitable for

What to bring